Terms & Conditions

Effective Date: 3/23/2026 

By placing an order with Desert Sol Patio (“we,” “our,” or “us”), you agree to the following Terms & Conditions.

All furniture is built to order based on the customer’s selected configuration, finishes, and specifications.

Because each piece is custom-made, all orders are considered final once confirmed.

A 40% non-refundable deposit is required to begin production.

• Production will not begin until the deposit is received 
• The remaining balance is due prior to delivery scheduling 
• Delivery will not be scheduled until payment is received in full 

We accept major credit and debit cards through our secure payment system. Bank transfer (ACH) may be available upon request.

Deposits become non-refundable once materials have been ordered and production has begun.

• Orders may be canceled within 48 hours of placing the deposit for a full refund 
• After 48 hours, deposits become non-refundable 
• Once materials are ordered or fabrication has begun, orders cannot be canceled 
• Changes are not guaranteed once production has started 

All cancellation requests must be submitted in writing via email.

All pieces are made to order. Estimated lead times will be provided at the time of purchase and may vary based on:

• Order volume 
• Material availability 
• Powder coating timelines 

We are not responsible for delays caused by events beyond our control, including supply chain delays, weather, or vendor timelines. We will communicate any delays, but are not responsible for factors outside of our control.

 Local Delivery:

• Delivery is available within the Phoenix metro area and surrounding cities 
• Free delivery within a 25-mile radius of our Northwest Valley service area (near Loop 303 & Happy Valley Road) 
• Includes placement in the designated area, provided access is safe and adequate

Beyond 25 Miles: 

• Delivery beyond 25 miles is charged at $2.50 per mile 
• Mileage is calculated from our Northwest Valley service area (near Loop 303 & Happy Valley Road)

Delivery Conditions:

• Delivery is scheduled after final payment is received 
• Customers are responsible for ensuring safe and accessible delivery conditions 
• Customer is responsible for verifying that furniture will fit through all access points, including gates, doorways, and pathways 
• Stairs, limited access, or special handling may incur additional fees
• Desert Sol Patio reserves the right to decline delivery requests outside of its standard service area 

Desert Sol Patio is not responsible for damage to property, landscaping, or surfaces during delivery, except in cases of direct negligence.  

We provide a lifetime limited warranty on structural welds to the original purchaser.

Structural weld failure due to defects in workmanship or materials 

Exclusions:

• Powder coating, paint, or finish wear 
• Cushions, fabrics, or padding 
• Rust, scratches, chips, or surface corrosion 
• Damage caused by misuse, neglect, improper care, or modification 
• Normal wear and tear 

Care Expectations:

• Maintain furniture with routine cleaning 
• Avoid prolonged exposure to standing water or harsh chemicals 
• Address chips or scratches to protect finishes 

To submit a claim:

1. Provide proof of purchase 
2. Submit photos of the issue 
3. Include a brief description 
4. 
   

Desert Sol Patio may request inspection and determine whether repair, refinishing, or replacement is appropriate. This warranty is non-transferable.

Our furniture is designed for outdoor residential use.

However, prolonged exposure to extreme weather, standing water, salt, or chemicals may accelerate wear and is not covered under warranty.

Customers are responsible for proper care, maintenance, and storage during extreme conditions.

• Furniture is intended for normal residential use only 
• Products should not be climbed on, stood on, or used beyond their intended purpose 
• Children should be supervised around furniture at all times 

Improper use, modification, or abnormal stress may compromise structural integrity and void warranties.

Furniture must be placed on stable, level surfaces.

Desert Sol Patio is not responsible for damage or injury resulting from improper placement, site conditions, or environmental factors.

Any alterations, modifications, or third-party repairs after delivery will void all warranties and release Desert Sol Patio from related liability.

Due to the custom nature of our products, all sales are final.

We do not accept returns or offer refunds once an order has been completed.

To the fullest extent permitted by law, Desert Sol Patio is not liable for:

• Indirect, incidental, or consequential damages 
• Property damage or personal injury resulting from misuse or improper care 
• Environmental wear beyond normal residential conditions 

Liability, if any, shall not exceed the original purchase price of the product.

Desert Sol Patio reserves the right to photograph completed furniture for marketing and promotional use.

No personal or identifying customer information will be shared without consent.

Desert Sol Patio, LLC
Surprise, Arizona
hello@desertsolpatio.com
(480) 294-5924

(623) 742-5680